FAQ
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I want to consign, how do I get started? |
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Do you have a storefront?
No. The Tack Trove is an online consignment shop. We offer local pick-up by appointment or shipping across Canada and the USA.
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Why was my saddle rejected for consignment?
We only accept quality, used English saddles for consignment and having been in business for a few years we've come to better understand the market. Poorly constructed saddles, unpopular brands, unbranded, or faulty saddles will not be accepted for both safety reasons, and because we don't want your saddle gathering dust.
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How do I trial a saddle?
Trials are available within Canada or the USA only with a full deposit payable by etransfer (Canada) or PayPal (USA). Email us at thetacktrove@gmail.com to request a trial.
Saddles that require shipping are at the buyer's expense and are non-refundable. USA buyers are responsible for paying any duties/taxes/brokerage fees incurred when the saddle crosses the border. PayPal transaction fees are calculated at approximately 2.9% + 30c and are non-refundable should the saddle be returned to us. |
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What is your consignment fee?
25% (75% goes to the consignor).
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When do I get paid out for my sold consignment pieces?
Payouts are available 30 days after the item has sold. Consignors have access to their account (google sheet) through their email. If you'd like to see the status of your account or are having difficulty with viewing it, please email us at thetacktrove@gmail.com
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Why is shipping so expensive?
We primarily use Canada Post, UPS, or CanPar for shipping the majority of our orders. While we try to keep shipping rates as low as possible, we're not in control of shipping rates and The Tack Trove doesn't make any profit on shipping fees.
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Can I view items or try things on before buying?
Viewings and try-ons are available by appointment only. Email us at thetacktrove@gmail.com to request an appointment.
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Can I ship items to you for consignment?
Yes! We can even help get you a better deal on shipping items to us for consignment. Please email us at thetacktrove@gmail.com for information regarding shipping.
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Do you ship to the USA?
Yes! We've recently added the ability for our American customers to shop in USD and calculate automatic shipping on checkout.
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Do you take offers on items? We believe our pricing is fair for both our consignor and customers. If items don't sell at the given price and are nearing the end of time with us, we will move them to the Clearance section where you can save 25%+ off the original price. Saddles are the only exception, and we're happy to discuss reasonable offers on your behalf with our consignor. |
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What are the shipping speeds? We aim to fulfill shipped orders in 1-3 business days via expedited parcel. Canada Post has projected shipping speeds of: |
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My credit card isn't working! We occasionally have customers who experience difficulties checking out through the standard payment experience. If your credit card is failing to process this could be due to the billing address not matching your credit card's address. If the address is correct please follow the steps below to process payment using PayPal (you do NOT need a PayPal account): |